The industry-leading skylight warranty.
For over 75 years, we have been dedicated to producing skylights that are synonymous with quality and reliability. Our commitment to you does not end once your skylight has been installed. It’s just the beginning.
Download Full WarrantyVELUX skylights carry a 10-year installation warranty, plus 20 years on glass, 10 years on product, and 5 years on shades and controls.
Installation
We stand behind product installations with a comprehensive 10-year warranty. This covers defects in workmanship or materials related to installation. In the rare event of an issue, our team provides prompt assistance.
Glass
VELUX skylights feature high-quality glass built to last, backed by a 20-year warranty. This covers defects in the glass material. With this warranty, you can trust that your skylight's glass will maintain its clarity and performance for years to come.
Shades
VELUX shades are designed for durability and reliability, supported by a 5-year warranty on shades and controls. This covers defects in materials or workmanship related to the shade mechanism or control system.
-
- We stand behind product installations with a comprehensive 10-year warranty. This covers defects in workmanship or materials related to installation. In the rare event of an issue, our team provides prompt assistance.
-
- VELUX skylights feature high-quality glass built to last, backed by a 20-year warranty. This covers defects in the glass material. With this warranty, you can trust that your skylight's glass will maintain its clarity and performance for years to come.
-
- VELUX shades are designed for durability and reliability, supported by a 5-year warranty on shades and controls. This covers defects in materials or workmanship related to the shade mechanism or control system.
Warranty Coverage by Category
-
- Our warranty provides coverage for leaks that occur as a result of defects in materials or workmanship. If your skylight experiences leaks during the warranty period, we will promptly assess the issue and take appropriate measures to repair or replace the affected components, ensuring your continued satisfaction and protection from water intrusion.
-
- VELUX skylights are engineered to withstand extreme weather, including hail. In the rare event of hail-related damage, our warranty offers coverage on skylights with laminated glass for repairs or replacements, ensuring that your skylight remains structurally sound and continues to perform optimally.
-
- Our warranty provides comprehensive coverage for manufacturing defects that may affect the performance or functionality of your skylight. Whether it's an issue with materials, construction, or design, we stand behind our products and will address concerns promptly to ensure satisfaction and peace of mind.
-
- Our warranty extends to both the skylight itself and its integration with the roof structure. This includes coverage for defects or issues related to the skylight's frame, flashing, seals, and components. With our warranty protection, you can trust that your skylight and roof system will remain in excellent condition for years to come.
How to obtain warranty protection.
Start by contacting your builder or installer.
If you have concerns with your VELUX skylight installation, please contact your builder, remodeler, or installer, who should inspect the skylight and installation to verify that installation is according to our instructions. We find most of the concerns by consumers are resolved in this step.
Still have questions or concerns?
Have the builder, remodeler, or installer contact VELUX customer service department directly.
PO Box 5001
Greenwood, SC 29648-5001
Please include the following information when contacting us so that we can provide the best response possible.
- Your name, address, and phone number
- A description of the product and the product model number (located on the identification label attached to each product)
- A description of the product concern
- Details of attempts to address concern
A trained customer service team member will work to solve your concern over the phone. In many cases, we solve concerns over the phone without the inconvenience of an on-site visit. It is the responsibility of the end user to mitigate and minimize water damage or any other damage that a Covered Product may cause.
