From your patient's view, what surrounds the clinical experience is critical to satisfaction.   Skylight’s ACCESS Interactive Patient System transforms existing TV sets into an interactive information, communication, and entertainment platform. Patients can receive key information about the hospital, their stay and patient rights; request direct assistance from patient support departments; view on-demand health education by disease; provide real-time feedback through inpatient surveys; and enjoy entertainment with cable television, movies, music, Internet, e-mail and games. Staff members can communicate directly to patients and visitors, reduce staff time as a result of streamlined communication and improved workflow, improve benchmarking as a result of real-time service recovery and access reports for regulatory compliance documentation.

SKYLIGHT'S ACCESS INTERACTIVE PATIENT SYSTEM PROVIDES: 

• Customized Hospital Content 
• On-Demand Health Education Hosting
• Intelligent Integration(tm) Pathways and Messaging Reminders
• Automatic Non-Clinical Service Requests 
• Real-Time Patient Feedback Forums 
• Patient Schedule and Virtual Whiteboard Applications
• In-Room Dining Services Display and Full On-Line Meal Ordering  
• Entertainment Amentities

Empowered, informed and in-touch - Patients and visitors can directly access key information, provide real-time feedback, make room comfort requests on their own, and view condition-specific content and daily schedules.  By allowing the patient to make simple departmental requests on their own (room temperature, meals, housekeeping, etc.), non-clinical call light volume is reduced. Direct service requests also create a one-to-one hand-off for nursing staff.

Promote service excellence and enable service recovery – Support your quality initiatives with real-time patient feedback and automatic staff alerts, and position yourself for success with HCAHPS® public reporting of patient’s perspectives on hospital care.  Automatic monitoring of patients' departmental requests and assessment responses ("How Are We Doing?") provides the hospital with opportunities for service recovery, prior to discharge.

Automatic Intelligent Integration Pathways - customized interactive messaging reminders allow hospital staff to create a personlized patient experience to support clinical quality, patient safety and service initiatives.

Control an on-demand health education library – Deliver dependable and accurate information, that automatically documents viewing and tracks comprehension, consistent with JCAHO and other regulatory requirements.  Regulatory compliance objectives can be met by automated tracking of patients' completion and comprehension testing of prescribed health education and required hospital information, without placing the burden of delivery and recording on clinical staff.

Amenities patients demand – Offer today’s hottest entertainment and communication options, including high-speed Internet, e-mail, feature movies, expanded cable TV, digital music and interactive games.

Gain marketing opportunities – Advance patients’ perception of key hospital services and foster awareness of Foundation and other revenue-producing initiatives.

Improve benchmarking – as a result of real-time service recovery and access reports for regulatory compliance documentation.

From interactive communication to and from the bedside, to integrated vendor and clinical applications and beyond, Skylight Healthcare's ACCESS Interactive Patient System gives hospitals a virtually limitless digital delivery system to support current and future needs. 

For more information, or to request a personal demonstration, contact salesteam@skylight.com.