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ACCESSSM: Real-Time Patient Feedback
With patients bearing more of their healthcare costs, they are becoming more involved with personal healthcare decisions. This, combined with their unprecedented access to information, is producing a population of increasingly sophisticated consumers of healthcare services. This trend has forced healthcare providers to rethink how they compete for these more discerning patients. Patient satisfaction has become important.
The Skylight ACCESS Interactive Patient System real-time feedback application allows hospitals to collect patient feedback faster and more efficiently. Immediate service alerts enable real-time customer service recovery. Automated, scheduled delivery of questions, and tracking and response management tools empower hospital staff with the needed information to truly impact patient satisfaction outcomes.
 PATIENT SURVEY FEATURES:
Real-Time Service Response Tools
Real-Time Data Collection
Automatic Alerts to Responsible Departments
Easy-to-Use Interactive Interface
Customized Design, Delivery and Response Collection
Multiple Distribution Options by Unit, Room or Department
On-Demand Access or Scheduled Delivery with Custom Messaging
Multiple Choice or Verbatim Responses
Comprehensive Reporting and Analysis
Real-Time Reporting and Customizable Documentation
Fielded Survey Results in Web-Based Report Format
Frequency and Percentage Tabulations
PATIENT SURVEY BENEFITS:
IMPROVED PATIENT SATISFACTION AND SERVICE RECOVERY
With immediate feedback and notification, real-time service recovery can become a reality. Hospital staff can resolve a potentially negative situation on the spot. Additionally, requesting in-patient feedback reinforces a commitment to quality and customer service. ACCESS enables a new level of service recovery with the potential to greatly impact patient satisfaction.
FLEXIBLE AND CUSTOMIZABLE ADMINISTRATION
Customizable features and content provide an extensive array of functionality. The system allows survey feedback on demand (“How Are We Doing?”), automated delivery with customized messaging, room and unit-specific delivery and client-created custom survey question libraries.
MORE ACCURATE AND DETAILED DATA
ACCESS lets hospitals obtain real-time feedback from any in-patient population. Customizable questions and targeted delivery allow hospitals to target specific patient satisfaction issues by room or unit. With the ability to segment answers, the system can automatically field additional related questions. Responses are collected in a real-time database with automated reporting and permission level restrictions for department-specific data access.
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